Refund policy

Returns & Exchanges

At Kittitas Outpost, every piece is made to order — printed just for you, one at a time. Because of that, we don’t keep piles of extras sittin’ around the outpost.

What We Can Make Right

If your order arrives:

  • Damaged

  • Misprinted

  • Defective

  • Or just plain wrong

We’ll make it right. Reach out within 14 days of delivery with a photo and your order number, and we’ll arrange a replacement or refund as quickly as possible.

What We Can’t Take Back

Since our goods are made-to-order, we’re unable to accept returns or exchanges for:

  • Wrong size ordered

  • Color preference changes

  • Buyer’s remorse

(We recommend checking size charts carefully before ordering)

Shipping Costs

  • If the issue is on our end, we’ll cover it.

  • Original shipping costs are non-refundable.

How to Start a Return

Send us a message through our contact page or email us at kittitasoutpost@gmail.com, and we’ll take it from there.